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Questions and Answers

FAQ Section

Why buy from PianoGalleryOutlet?

PianoGalleryOutlet is a subsidiary of Steinway Piano Gallery – Washington, D.C. and St. Louis. With over 40 years of proven success in the piano industry, you can rest assured that we will be there to help you with the highest level of expertise during your purchasing process. From the first time you reach out to us, to selecting your piano, to delivery, and post-sale service, you will receive the professional and courteous service that our customers have enjoyed over the last four decades. Because we are one of the largest retail piano companies in the country, we are able to offer pianos at extremely competitive prices. If there is a piano you are looking for that is not listed in our inventory, please contact us. Chances are we can find it for you!

How do I choose the right piano?

Our staff has decades of industry experience and have been honored over the years for performance and customer service by Steinway & Sons, Yamaha, Kawai, Bosendorfer, Mason & Hamlin, Young Chang, and many others. We will help you find the ideal piano that fits your tastes and budget, guided by concert pianists and technicians with detailed knowledge of every piano we offer.

How do I get service?

As a subsidiary of Steinway Piano Gallery, we have contacts with piano technicians across the country and around the globe. When you buy from PianoGalleryOutlet, you will work with technicians of the highest caliber in your area, screened by our technical staff.

Where does PianoGalleryOutlet ship pianos?

PianoGalleryOutlet ships pianos anywhere within the continental United States and abroad. We will facilitate turnkey moves that make the delivery of your piano as seamless as possible.

How do I purchase a piano from PianoGalleryOutlet?

Purchasing a piano from PianoGalleryOutlet is quite simple! You may contact us directly to arrange to purchase, or place $1,000 via credit card to reserve a piano online via our “Buy Now” feature. We will then be in contact with you to discuss the best payment options for you.

Is financing available?

Absolutely! With credit approval, we will work with you to customize a financing solution that best fits your needs.  Click on the “Credit Application” tab at the top of the page to prequalify.

What is the warranty on your pianos?

Warranties on pianos range from 90 days to 10 years, depending on the age and condition of the piano.

May I purchase an extended warranty?

Extended warranties may be purchased for any of our instruments. Please consult your piano selection specialist for more details.

Do you have a trade-up policy?

As a subsidiary of Steinway Piano Gallery, we are pleased to offer a lifetime 100% trade-up policy to any new Steinway grand! For all other instruments, we are pleased to offer a 100% trade-in for any piano that is at least double the price of your original purchase. We will offer the best trade value possible for any other instrument.

Do you buy pianos?

Please contact us if you have a Steinway, Boston, Essex, Yamaha, Kawai, or other name brand piano to sell—we’d love to talk with you!

What is your return policy?

Please review our return policy in the linked PDF.
Piano Gallery Outlet Return Policy PDF